Question 1

What is the Children Policy?

Accepted Answer

Children under 2 years old can enter for free but must sit on an adult's lap. Each adult must have a valid ticket, and only one child per adult is allowed.

Question 2

I booked seats in the wrong section, what do I do?

Accepted Answer

If you booked seats in the wrong section, your request for changes will go through an approval process for verification.

Question 3

I did not receive my tickets in my registered email, what can I do?

Accepted Answer

If you haven't received your tickets via email, you should send your full name, phone number, and registered email address to PlatinumList Customer Support Team. This will allow the team to track your order and find out why the confirmation email wasn't received.

Question 4

Is there parking?

Accepted Answer

Yes, there is parking available. Attendees have the option to park their vehicles conveniently at or near the venue, ensuring a hassle-free arrival and departure experience.

Question 5

Is it accessible to people with disabilities?

Accepted Answer

Yes, it's accessible to people with disabilities. The organizers prioritize inclusivity and ensure that venues are equipped with facilities to accommodate individuals with mobility challenges. Accessible seating areas, ramps, and other necessary accommodations are in place, allowing everyone to enjoy the event comfortably. But please contact us for more details before booking.

Question 6

Is it possible to take food from outside?

Accepted Answer

No, bringing outside food is not allowed. Attendees are kindly requested to enjoy the variety of food and beverages available inside the venue.

Question 7

Can I take photos?

Accepted Answer

Yes, attendees are allowed to take photos. However, the use of flash photography is not permitted. The photos should be for personal use only and not for commercial purposes.

Question 8

Can I smoke?

Accepted Answer

Smoking is not allowed in general areas. However, there are designated special zones where smoking is permitted. If you wish to smoke, please use these designated areas to ensure compliance with the event regulations and the comfort of all attendees.

Question 9

Can I get a refund?

Accepted Answer

Refund requests are handled on a case-by-case basis. You should present your reason for the request to PlatinumList customer support, where it will go through an approval stage.